III.     Log Information

If you access uCANcomplain.com’s website(s) or one of our services, e.g. via a web browser, software application, or other means, you should expect that our servers may automatically record certain information related to your access. These server logs may include information such as your web request, your interaction with a website or service, your Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account. The servers may also log any other information that your browser, computer system, network, or Internet Service Provider (ISP) reports or makes available to us in the process of you accessing our website or services. If you access our website via a mobile browser or other wireless system, similar information may be logged, including information pertaining to your IP address, device, browser, communications carrier, and the like. In all cases, the pages you visited and/or the links you clicked on may be tracked in addition to the data described above. As described above, you may choose to accept or refuse cookies, or you may delete them later via your browser.

IV.     User communications

Our different sites permit different interactions. Our blogs may permit readers to comment, our complaint site will allow you to lodge complaints, provide comments or resources, or otherwise interact with the site, the community, and other users. If you send email, lodge complaints, post comments, or provide resources, respond to polls or surveys, or provide any other communications to uCANcomplain.com site(s), we may retain those communications in order to process your inquiries, respond to your requests, and/or improve our services. We may also retain a record of your email address, IP address, and other information provided by or from your browser, computer system, network, or ISP at that time regarding that communication. We may use your email address to communicate with you about our services. We do not currently offer services that involve SMS, however we may do so in the future. If and when we do, if you send and/or receive any SMS messages to or from one of our services that may provide SMS functionality, we may collect and maintain information associated with those messages, including the phone number, the carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may also collect any other information that is provided or reported by your mobile device, your carrier, or any network(s) through which you access our services.

V.     Social Media

We may collect certain information from you if you interact with us via social media such as Facebook, Twitter, LinkedIn, Google+, Pinterest, and other such services. For example, you may be given the option to register for access to our database, leave comments, post resources, take advantage of certain offers, receive mailings, newsletters or the like via your social media account. The information we receive or collect from such social media and our ability to collect it may depend on the social media site, its policies and its requirements or its technology. We may collect the information you provide from these social media interactions and may use it for various purposes to improve our services or your experience, or to contact you regarding the reason you connected with us or with additional offers in the future. Of course, you have the opportunity to opt-out at any time provided we do not require a means of contacting you to fulfill your request.

VI.     Children

Protecting children’s privacy is important to uCANcomplain.com. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore we restrict our website use to persons fifteen years or older. [PLEASE NOTE: IF YOU ARE UNDER 15 and having a school problem, please tell an adult and seek help. If you have no adult that can assist you, please contact the site administrator who may be able to help you get assistance with your problem.]

YOU MUST BE FIFTEEN (15) YEARS OR OLDER TO ACCESS THIS WEBSITE. IF YOU ARE UNDER FIFTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEBSITE FOR ANY REASON WITHOUT ADULT SUPERVISION.

DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEBSITE, NO INFORMATION OBTAINED VIA THIS WEBSITE FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) AND IT IS NOT MONITORED AS DOING SO.

Notwithstanding the foregoing, if we discover or form a reasonable belief that we have received any information from a child under 15 in violation of this policy, we will delete that information immediately. If you believe uCANcomplain.com has any information from a child under age 15, please contact us at the following address:

uCANcomplain, Inc.
c/o Pinnacle IP Law
PO Box 2498
Cinnaminson, NJ 08077

How We Use Collected Information

The information we collect may be used in a variety of ways, several of which are described below.

Use in Our Business

We will use your information only as permitted by law. Information collected by uCANcomplain.com may be used for general business purposes, including but not limited to administering our website, troubleshooting, monitoring our blog posts, complaint site, discussion groups, forums and the like, processing purchases, maintaining our databases, providing ratings of products or services, administering polls, surveys, contests, free offers, and the like, providing the results of the polls or surveys, and for other communications with you. Certain third parties who provide technical support for the operation of our website (our web hosting service, for example) may have access to such information.

In addition to the uses referred to above, we may use the information we collect to create and maintain User accounts and/or our internal mailing lists and related contact lists (including lists of social media contacts) to provide, maintain, protect, and improve our services (including marketing efforts and advertising services) and develop new services; and to protect the rights, safety, or property of uCANcomplain.com, our users, and/or those of third-parties. Any such lists will be permission based, consistent with our Anti-Spam policy, and compliant with the terms and policies of any third party site involved (i.e. for social media interactions).

Sharing with Third Parties

uCANcomplain.com only shares personal identifying information with other companies or individuals outside of uCANcomplain.com in very limited circumstances. In some instances, information may be shared with third parties under circumstances that are dictated by business or legal needs.

Sales of affiliate’s products or services, if any, advertised on our site will generally be made directly through our affiliate’s site and sales proceeds will be collected through them in which case their Privacy Policy and terms will govern, not our policy or terms. If you do make a purchase through our site for products or services for which we serve as an affiliate, we may need to provide your information to our affiliate business partner, who then may contact you with regard to the purchase. At times we may send (e.g. by email) an advertisement for an affiliated third party product, where we collect the sales proceeds, and forward the purchaser’s information to that third party for delivery. In most cases, the affiliate third party will make the sale directly and, while we may be compensated, we will not collect or provide information for the third party.

Even if we have obtained your consent to share information with a third party, we will still use reasonable care in sharing your information. We may provide information to subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf, or for the purpose of processing sales. We will require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

In circumstances where we have a good faith belief that access, use, or disclosure of such information is reasonably necessary, we may disclose information we have collected to:

(a) protect against harm to the rights (including intellectual property rights), property or safety of uCANcomplain.com or its owners, employees, users, school stakeholders (including students, teachers, parents, staff, administrators, and others) or the public;
(b) enforce our Terms of Service, including to provide for investigation of potential violations thereof;
(c) detect, prevent, or otherwise address fraud, security or technical issues; or
(d) satisfy our obligations under any applicable law, regulation, legal process, or enforceable governmental request.

Aggregation of Data

We may also generate non-identifying and aggregate profiles from personal information Users provide during registration (such as the total number, but not the names, of Users). We may use this aggregated and non-identifying information to sell advertisements that appear on our website.

We may also take the information we receive from individuals responding to any visitor polls, surveys, or the like and combine it with the responses of other visitors we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. We may also share the aggregated data with our visitors or with others, including the public. Such aggregate data will never include any personally-identifying information.

Information security

We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access of personal information to uCANcomplain.com’s employees, contractors and/or agents who need to know that information in order to process it on our behalf. These individuals shall be bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Changes to this Privacy Policy

This Privacy Policy is subject to change from time to time at our sole discretion. Please check this page periodically for changes. Any such changes to the Privacy Policy will be available on this page. We will also archive prior versions of this Privacy Policy and make those versions available for your review. Your continued use of our site following the posting of changes to these terms will mean you accept the changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Notice of Compliance to California Residents – Your California Privacy Rights Under The California Online Privacy Protection Act and the California Business and Professions Code

This privacy policy identifies the categories of personally identifiable information that our company collects through our website or online service about individual consumers who use or visit uCANcomplain.com’s commercial website or online service and the categories of third-party persons or entities with whom our company may share that personally identifiable information.

uCANcomplain.com does not maintain a process for an individual consumer who uses or visits our commercial website or online service to review and request changes to any of his or her personally identifiable information that is collected through our website or online service.

See the section above titled “Changes To This Privacy Policy” for a description of the process by which our company notifies consumers who use or visit our commercial website or online service of material changes to our company’s privacy policy for this website or online service.

The effective date of this privacy policy is listed at the end of this privacy policy under the heading, “Last Updated.”

For the purposes of this policy and California compliance the following definitions apply:

Depending on your activity on our website or online service, the following “personally identifiable information” may be collected, in addition to what is in prior sections of this document.

The term “personally identifiable information” means individually identifiable information about an individual consumer collected online by uCANcomplain.com’s website(s) from an individual and maintained by us in an accessible form and may include any of the following:

(1)  A first and last name;
(2)  A home or other physical address, including street name and name of a city or town;
(3)  An e-mail address;
(4)  A telephone number;
(5)  Any other identifier that permits the physical or online contacting of a specific individual; and
(6)  Information concerning a user that the website or online service collects online, from the user, and maintains in personally identifiable form, in combination with an identifier described within this privacy policy.

Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to admin@uCANcomplain.com and please include the phrase “California Privacy Request” in the subject line, the domain name of the website you are inquiring about, along with your name, address and e-mail address. We will respond to you within thirty days of receiving such a request.

“Cookies” and How We Use Them

uCANcomplain, Inc.

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