This Policy was created in October, 2014 and last updated in January 29, 2015.
Your privacy is important - to you and to us. This policy has been written to keep you informed about what information we may collect from you and what we might do with it. It is our written commitment to respect your privacy and the security of information we collect from you.
Personal Information We Collect
uCANcomplain.com may collect information in several ways from Users who access our website or services:
As a User, your personal information may be collected when you register, file a complaint, add material to an existing complaint, leave comments or otherwise express an opinion on our blog or other sites, provide resources, subscribe to one of our services (such as an online newsletter), order products, or participate in one of our online forums or communities. The types of personally identifiable information that may be collected at these pages may include, but are not limited to: your name, address, e- mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services. Our sponsors or third parties, including other companies with whom we may be affiliated, may send you material that relates to our company's services, products or activities. You will have the option to opt-out of receiving any such information unless it is essential to services or products you requested.
More specifically, uCANcomplain.com may collect any of the following information from Users:
I. Information you provide
If you choose to register for a service, sign up for a mailing list, make a complaint, participate in a discussion, request a resource, offer an opinion, leave a comment, purchase a product, or participate in a survey or contest, you will generally need to provide certain personal information that is required for you to interact with our site in the manner you choose. Even if you are permitted or required to leave comments, feedback or opinions in a non-identifying (or ‘anonymous’) manner (such as through the use of an alias, a first name only, a nickname, or a handle), identifying information may be required to establish, verify, maintain, or manage a User account, to provide a service, or to fulfill a product purchase/order. We reserve the right to combine the information you submit to us with information obtained from third parties to improve our business and the quality of our services. For certain services, you may have the right or the opportunity to opt-out of such combinations. We will do our best to make such opt- out opportunities as clear as we can for you.
Information you provide in connection with any online shopping or purchases is of course also collected and stored. You may be able to purchase products and/or services, or register to receive materials, such as information, newsletters, videos, catalogs, software, trial offers, and/or updates for products or services. In many cases, you will be asked to provide contact information, such as your name, address, email address, phone number, and/or credit card or debit card information.
When you visit uCANcomplain.com's website(s), you should expect that like most sites, we may send a request to your computer or other device to store one or more 'cookies' or other tracking codes. These 'cookies' are tiny bits of computer code that contain information related to your visits to, or use of, uCANcomplain.com's website(s). You have the ability to accept or deny the storage of such cookies on your computer. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. You may also generally delete specific cookies on your computer related to specific sites. However, some features and services available on uCANcomplain.com's website may not function properly if the cookies on your computer are disabled. European visitors in particular should note that such cookies are in use, and you may decline to use our site if the use of such cookies is not acceptable to you.
III. Log Information
IV. User communications
Our different sites permit different interactions. Our blogs may permit readers to comment, our complaint site will allow you to lodge complaints, provide comments or resources, or otherwise interact with the site, the community, and other users. If you send email, lodge complaints, post comments, or provide resources, respond to polls or surveys, or provide any other communications to uCANcomplain.com site(s), we may retain those communications in order to process your inquiries, respond to your requests, and/or improve our services. We may also retain a record of your email address, IP address, and other information provided by or from your browser, computer system, network, or ISP at that time regarding that communication. We may use your email address to communicate with you about our services. We do not currently offer services that involve SMS, however we may do so in the future. If and when we do, if you send and/or receive any SMS messages to or from one of our services that may provide SMS functionality, we may collect and maintain information associated with those messages, including the phone number, the carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may also collect any other information that is provided or reported by your mobile device, your carrier, or any network(s) through which you access our services.
V. Social Media
We may collect certain information from you if you interact with us via social media such as Facebook, Twitter, LinkedIn, Google+, Pinterest, and other such services. For example, you may be given the option to register for access to our database, leave comments, post resources, take advantage of certain offers, receive mailings, newsletters or the like via your social media account. The information we receive or collect from such social media and our ability to collect it may depend on the social media site, its policies and its requirements or its technology. We may collect the information you provide from these social media interactions and may use it for various purposes to improve our services or your experience, or to contact you regarding the reason you connected with us or with additional offers in the future. Of course, you have the opportunity to opt-out at any time provided we do not require a means of contacting you to fulfill your request.
Protecting children's privacy is important to uCANcomplain.com. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. Therefore we restrict our website use to persons fifteen years or older. [PLEASE NOTE: IF YOU ARE UNDER 15 and having a school problem, please tell an adult and seek help. If you have no adult that can assist you, please contact the site administrator who may be able to help you get assistance with your problem.]
YOU MUST BE FIFTEEN (15) YEARS OR OLDER TO ACCESS THIS WEBSITE. IF YOU ARE UNDER FIFTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEBSITE FOR ANY REASON WITHOUT ADULT SUPERVISION.
DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEBSITE, NO INFORMATION OBTAINED VIA THIS WEBSITE FALLS WITHIN THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT (COPPA) AND IT IS NOT MONITORED AS DOING SO.
Notwithstanding the foregoing, if we discover or form a reasonable belief that we have received any information from a child under 15 in violation of this policy, we will delete that information immediately. If you believe uCANcomplain.com has any information from a child under age 15, please contact us at the following address:
c/o Pinnacle IP Law
PO Box 2498
Cinnaminson, NJ 08077
How We Use Collected Information
The information we collect may be used in a variety of ways, several of which are described below.
Use in Our Business
We will use your information only as permitted by law. Information collected by uCANcomplain.com may be used for general business purposes, including but not limited to administering our website, troubleshooting, monitoring our blog posts, complaint site, discussion groups, forums and the like, processing purchases, maintaining our databases, providing ratings of products or services, administering polls, surveys, contests, free offers, and the like, providing the results of the polls or surveys, and for other communications with you. Certain third parties who provide technical support for the operation of our website (our web hosting service, for example) may have access to such information.
In addition to the uses referred to above, we may use the information we collect to create and maintain User accounts and/or our internal mailing lists and related contact lists (including lists of social media contacts) to provide, maintain, protect, and improve our services (including marketing efforts and advertising services) and develop new services; and to protect the rights, safety, or property of uCANcomplain.com, our users, and/or those of third-parties. Any such lists will be permission based, consistent with our Anti-Spam policy, and compliant with the terms and policies of any third party site involved (i.e. for social media interactions).
Sharing with Third Parties
uCANcomplain.com only shares personal identifying information with other companies or individuals outside of uCANcomplain.com in very limited circumstances. In some instances, information may be shared with third parties under circumstances that are dictated by business or legal needs.
In circumstances where we have a good faith belief that access, use, or disclosure of such information is reasonably necessary, we may disclose information we have collected to:
(a) protect against harm to the rights (including intellectual property rights), property or safety of uCANcomplain.com or its owners, employees, users, school stakeholders (including students, teachers, parents, staff, administrators, and others) or the public;
(b) enforce our Terms of Service, including to provide for investigation of potential violations thereof;
(c) detect, prevent, or otherwise address fraud, security or technical issues; or
(d) satisfy our obligations under any applicable law, regulation, legal process, or enforceable governmental request.
Aggregation of Data
We may also generate non-identifying and aggregate profiles from personal information Users provide during registration (such as the total number, but not the names, of Users). We may use this aggregated and non-identifying information to sell advertisements that appear on our website.
We may also take the information we receive from individuals responding to any visitor polls, surveys, or the like and combine it with the responses of other visitors we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. We may also share the aggregated data with our visitors or with others, including the public. Such aggregate data will never include any personally-identifying information.
We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access of personal information to uCANcomplain.com's employees, contractors and/or agents who need to know that information in order to process it on our behalf. These individuals shall be bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Notice of Compliance to California Residents – Your California Privacy Rights Under The California Online Privacy Protection Act and the California Business and Professions Code
uCANcomplain.com does not maintain a process for an individual consumer who uses or visits our commercial website or online service to review and request changes to any of his or her personally identifiable information that is collected through our website or online service.
For the purposes of this policy and California compliance the following definitions apply:
Depending on your activity on our website or online service, the following "personally identifiable information" may be collected, in addition to what is in prior sections of this document.
The term "personally identifiable information" means individually identifiable information about an individual consumer collected online by uCANcomplain.com's website(s) from an individual and maintained by us in an accessible form and may include any of the following:
(1) A first and last name;
(2) A home or other physical address, including street name and name of a city or town;
(3) An e-mail address;
(4) A telephone number;
(5) Any other identifier that permits the physical or online contacting of a specific individual; and
Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to admin@uCANcomplain.com and please include the phrase "California Privacy Request" in the subject line, the domain name of the website you are inquiring about, along with your name, address and e-mail address. We will respond to you within thirty days of receiving such a request.
"Cookies" and How We Use Them
Advertisers and partners may also use their own cookies (e.g. on their own sites). uCANcomplain.com does not control their use of such cookies and we expressly disclaim responsibility for information collected by or through them.
Public Forums/Discussion Groups: Please remember that any information you disclose in any public areas of our website or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. In addition any and all comments, opinions, or remarks made in response to blog posts, or in areas such as forums or discussion groups are subject to our “Community Standards/Norms.”
PO Box 2498
Cinnaminson, NJ 08077
Last Updated: January 29, 2015
uCANcomplain, Inc. © 2014-16. Pinnacle IP Strategies, LLC